Legal notice

Distributor
High-Family Inc.

Representative Director
Rie Takai

Address
2-4-15 Heisei-dori, Seki City, Gifu Prefecture, 501-3919

Telephone number
090-7601-1411

Business days and business hours
Weekdays 11:00-17:00 (excluding weekends and holidays)

Email address
support@sawatakai.com

Product price
Product price displayed includes Japan sales tax. Japan sales tax is exempt for overseas deliveries. Product prices are subject to change without notice.

Charges required other than the product price
Domestic shipping fee: Free nationwide
International shipping fee: Flat rate by region Customs duties
We are not responsible for any duties or taxes incurred in the recipient's country.
Please refer to the shopping guide .

Delivery Time
Your order will be shipped within 2-5 business days after your payment method has been approved.

Payment methods
Credit card payment: Visa, Mastercard, JCB,  AmericanExpress, Discover, DinersClub
Shop Pay
Apple Pay
Google Pay

Timing of payment of fees, etc.
Payment by credit card, Shop Pay, Apple Pay, or Google Pay is required at the time of ordering.

Regarding returns, exchanges and cancellations
If you wish to return or exchange an item, regardless of whether the reason is a damaged or defective item or for your own convenience, please contact us by email address or phone within 7 days of receiving the item.
If you wish to cancel your order, this can only be done before the item is shipped. If you are in a hurry, please contact us by phone.
In the case of returns due to a damaged or defective item, we will cover the shipping costs.
In the case of returns/exchanges due to your own convenience, you will be responsible for the shipping costs for the return.
Please note that we cannot accept returns/exchanges in the following cases.
- Items that have been used or worn by the customer, or items that have been washed or cleaned
- Items that have become scratched, broken, soiled, or smelly while in the
customer's possession - Items that have been repaired or modified by the customer -
Items that have been received more than 8 days ago
- Items purchased on sale

Service name
sawatakai ONLINE STORE