Terms of service

High-Family Co., Ltd. (hereinafter referred to as “we” “our” “us”) hereby establishes the following terms of use for sawatakai.com (hereinafter referred to as "this website") on which we operates.

Article 1 (Definition)

"Customer" refers to a person who purchases products (hereinafter referred to as "Products") offered by us on this website after accepting all of the contents of these Terms and Conditions, including Members.
"Member" refers to an individual customer who has applied for membership registration in accordance with the procedures specified by us, and who has been approved by us, after agreeing to all of the contents of these Terms and Conditions.

Article 2 (Application of these Terms)

Customers may use this website upon agreeing to these terms and conditions, as well as the information posted on this website based on the Specified Commercial Transactions Act, FAQs , Shopping Guide , etc. (hereinafter referred to as "terms and conditions").
Customers who use this website are deemed to have agreed to these terms and conditions, which will apply to all customers.

Article 3.1 (Membership Registration)

The membership registration procedure shall be completed by the customer who wishes to register as a member through this website membership registration page in the manner specified by us.
If a customer who has applied for membership registration falls under any of the following items, we may refuse the registration or cancel the existing registration without prior notice.
- If the details of the membership registration application contain false information
- When there is a delay in payment, inability to receive the product, or an unreasonable request for return or exchange
- When any act that corresponds to Article 8 (Prohibited Acts) of these Terms and Conditions has been committed
- When applying for commercial purposes such as resale
- If you have previously been subject to cancellation of your membership due to a violation of these Terms and Conditions.
- In the event that we deems the use inappropriate, such as in the case of nuisance behavior, violation of these Terms and Conditions, or default on debt.
Even if a member's registration is cancelled, the member will not be relieved of responsibility for any payment obligations that have already been incurred through the use of this website.

Article 3.2 (Changes to Member Registration Details)

If any changes occur to a Member's registered information, in whole or in part, the Member must immediately change the registered information by submitting a change request via the Account Page for any items that can be changed there, or via the Contact Page for any other items.
If the Member does not make the above changes, the processing based on the information already registered will be considered valid, and we shall not be liable for any damages incurred by the Member or third parties in such case.

Article 3.3 (Management of login information, etc.)

Members must strictly manage their registered login address and login password and must not transfer, lend, disclose or leak them to a third party. These must only be used by the Member.
We shall not be liable for any damages arising from a Member's negligence in the management or use of a Member's login address, login password, credit card number, or other information related to payment services, or from unauthorized use by a third party.

Article 3.4 (Member Services)

We may provide services exclusive to members, such as points awarded in connection with product purchases.
Any additions, changes or abolitions to the content of the above services may be made in accordance with the procedures set out in Article 10.1 (Changes to these Terms and Conditions) of these Terms and Conditions.

Article 3.5 (Withdrawal Procedure)

If a member wishes to cancel his/her membership, he/she must promptly notify us of his/her wish to cancel using our inquiry form.

Article 4.1 (Purchase of Products)

Customers shall use this website and apply to purchase products in accordance with these Terms and Conditions.
Applications to purchase products must be made by the customer himself/herself. A third party may not make an application on behalf of the customer or in the customer's name.
The sales contract between the customer and us will be established when we send the customer an order confirmation email and then a shipment completion email.
If we are unable to accept the customer's purchase application for a product due to reasons such as out of stock, we will cancel the purchase application without sending the customer a shipment completion email.
Notwithstanding the provisions of paragraph 3, if a violation of these Terms and Conditions or other wrongful conduct is discovered in relation to the use of this website, we reserves the right to cancel the purchase application or terminate the sales contract without the customer's consent, or to take other appropriate measures.
The delivery destination of products by this website is limited to Japan or countries and regions that us specifies as sales areas. If there are special provisions at the time of product sales, those provisions shall be followed.
We shall not be liable for any damage suffered by the customer due to reasons beyond our control, such as negligence on the part of the delivery company, traffic conditions, or force majeure.
For details of other transaction terms, please refer to the "Information Based on the Specified Commercial Transactions Act" posted on this website.

Article 4.2 (Payment)

The amount the customer pay will be the total of the product price (including sales tax) and shipping fee.
When making payments by credit card or other payment services, the member shall comply with the terms of the contract with the credit card company or other payment service provider. If a dispute arises between the member and the credit card company, etc., we shall not be held responsible, and the member shall resolve the matter at his/her own responsibility and expense.
Other matters regarding payment shall be as stated in the "Information Based on the Specified Commercial Transactions Act" posted on this website.

Article 4.3 (Return of Products, etc.)

Regarding cancellation, return or exchange of product purchase applications, we will handle the matter in accordance with the "Information Based on the Specified Commercial Transactions Act" posted on this website.

Article 4.4 (Image Disclaimer, etc.)

The product images displayed on this website may appear differently from the actual product in terms of color, size, etc. depending on the device and screen display settings used by the customer.
Even if the customer misunderstands the quality, color, size, etc. of a product due to the image of the product posted on this website, or if the customer or a third party suffers damage or disadvantage as a result of these, we shall not be liable or responsible for any damage or disadvantage other than as stated in this provision or the "Notation Based on the Specified Commercial Transactions Act" posted on this website.
Customers shall use this website and purchase products at their own discretion and risk, and even if we provides information or advice to the customers, we shall not be held responsible for the content of such information or advice.
In any case, the amount of damages that we may pay to the customer will be limited to the amount of the individual transaction in question.

Article 4.5 (Relationship with notations based on the Specified Commercial Transactions Act)

In the event of any inconsistency or conflict between these terms and the "Description Based on the Specified Commercial Transactions Act" posted on this website, the latter shall take precedence.

Article 5 (Costs of Use)

All costs incurred in using this website (including, but not limited to, electricity charges and Internet connection fees) shall be borne by the customer.

Article 6 (Copyright, Trademarks and Intellectual Property Rights)

All copyrights of works related to this website, trademarks of products displayed on this website and other intellectual property rights belong to us or a third party that has granted us a license to use them, and customers are not granted any rights to such intellectual property rights by using this website.
The customer agree not to reproduce or republish the contents of this website without permission, or to engage in any other acts prohibited by domestic or international copyright laws. If such acts are discovered, we will take legal action to stop them and will claim compensation for damages incurred by us.
If a dispute arises with a third party due to violation of the provisions of this Article, the customer shall resolve the issue at own responsibility and expense, and we shall not bear any responsibility whatsoever.

Article 7 (Disclaimer regarding the System)

Although we have taken every precaution regarding the accuracy of the information on this website, we cannot guarantee complete accuracy or safety. Customers should use the information on this website at their own discretion and responsibility.
When this website provides links to other websites or resources, or links to this website from third party websites or resources, we shall not be liable for the content, use or results of the linked website (including, but not limited to, legality, safety, accuracy, completeness and up-to-dateness). If we reasonably determines that the content of the linked website or resource is illegal or inappropriate for the management and operation of this website, we may delete the linked website without any notice to the customer.
We shall not be liable for any damages incurred by customers due to communication line failure, acts by third parties such as tampering with web pages, etc. Furthermore, we does not guarantee that emails and other content sent to customers from this website do not contain harmful items such as computer viruses.
In any of the following cases, we may temporarily suspend the provision of all or part of the services at this website. We shall not be liable for any direct or indirect damage suffered by the customer as a result of such suspension.
- When carrying out maintenance or inspection of the computer system (hereinafter referred to as the "System") related to this website
- If the customer are unable to receive appropriate services from a third party such as an electric power company or provider with which we have a contract
- If a situation arises where we are technically unable to respond
- In the event of a natural disaster such as a fire, earthquake, flood, lightning strike, or heavy snowfall.
- In the event of war, civil unrest, terrorism, riots, disturbances, infectious diseases or other social unrest.
- When requested by administrative or judicial authorities based on reasonable grounds
- Any other cases where we determines that it is unavoidable to suspend the system.
If the customer causes inconvenience or damage to us or other customers or a dispute arises due to a violation of these Terms and Conditions or in connection with the use of this website, the customer shall resolve the dispute at his/her own expense and responsibility.

Article 8 (Prohibited Matters)

When using this website, customers are prohibited from engaging in any of the following acts:
- Any act that infringes or may infringe the rights of us or a third party
- Providing information to us or a third party that is contrary to the facts, contrary to public order and morals, or that may be contrary to the facts
- Any act that libels or slanders us or a third party and damages their reputation, or that may result in such act
- Criminal acts, acts against public order and morals, acts that violate laws and regulations, or acts that may be in violation of such laws and regulations
- Any act of using information obtained through this website for commercial purposes or any act that may lead to such use
- Any nuisance behavior that interferes with the management and operation of this website (including, but not limited to, excessive access).
- Unauthorized use of a third party's email address, password, or credit card
- Purchasing products from this website for the purpose of reselling, renting, or other profit-making activities
- Refusing to pay for a product without a valid reason (including non-payment of a deferred payment, refusal to receive a product on cash on delivery, or returning a product due to an extended absence)
- Requesting cancellation, return or exchange of an order after it has been completed in a manner other than that described in the "Notation Based on the Specified Commercial Transactions Act" posted on this website
- Any other act that we deems inappropriate, such as an act that causes disadvantage to us or a third party.
We reserves the right to refuse use of this website to any customer who has engaged in any of the acts set out in the preceding paragraph.

Article 9 (Handling of Personal Information)

Any personal information acquired by us in connection with the use of this website will be handled in accordance with the "Privacy Policy" separately established by us.

Article 10.1 (Changes to these Terms)

We reserve the right to add or change new provisions or delete existing provisions and revise these Terms and Conditions without prior consent from the customers by notifying them at least two weeks in advance by posting such provisions on this website .
Such changes to the Terms and Conditions shall take effect after a notice period of at least two weeks as specified in the notice of the revision in the preceding paragraph has elapsed. However, the following revisions may take effect immediately upon notice:
- Corrections to typographical errors or changes to the format
- Any changes that do not reduce or eliminate our obligations under the Terms of Use and do not add to our rights
- Does not reduce or eliminate your rights or impose additional obligations on the customer
If these Terms are revised, the customer shall be bound by the revised Terms only.

Article 10.2 (Separate Discussion)

If any matter not specified in these Terms and Conditions arise regarding the use of this website or any doubt regarding the interpretation of these Terms and Conditions, we and the customer shall negotiate in good faith to resolve the matter.

Article 10.3 (Governing Law and Jurisdiction)

These Terms, Privacy Policy, and other rules shall be interpreted in accordance with the laws of Japan.
In the event that a lawsuit arises between the customer and us regarding this website or any related matter, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.

Supplementary Provision 1: In case of any discrepancy between Japanese and English version of this terms of service, the Japanese version shall prevail.

Supplementary Provision 2: These terms and conditions will apply to all customers from August 27, 2022.